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Order and Sales Support FAQ

PFIZER INJECTABLES FREQUENTLY ASKED QUESTIONS

HOW CAN I CHECK PRODUCT AVAILABILITY?

You can access the complete Pfizer Injectables online catalog here with up-to-date availability information.

The Supply Continuity Team is a specialized group that can be your dedicated contact for all your supply needs, including order fulfillment/status, live ordering, and allocation requests.Please contact the Supply Continuity Team at 1-844-646-4398, [email protected]

HOW CAN I PLACE AN ORDER OR CHECK THE STATUS OF AN ORDER?

You can place an order or check the status of an existing order at your convenience using any of the following channels:

HOW CAN I OBTAIN A PRICE QUOTE?

For product pricing information, contact us at 1-844-646-4398.

HOW CAN I RETURN PRODUCT OR REPORT A PROBLEM WITH A SHIPMENT?

Contact us at 1-844-646-4398 to facilitate a product return or to report an issue with a recent shipment.

HOW DO I CONTACT A PFIZER SALES REPRESENTATIVE? 

Contact Customer Service at 1-844-646-4398.

HOW CAN I OBTAIN A COPY OF AN INVOICE?

For legacy Hospira product orders, contact Accounts Receivable at 1-866-551-5915 with any invoice-related questions or concerns.

HOW CAN I REPORT AN ADVERSE EVENT OR A PRODUCT COMPLAINT?

Contact us to report adverse events via email or call 1-800-438-1985 (toll free, hours of operation 24/7). To report a product quality complaint, call 1-800-438-1985 (toll free, hours of operation 24/7).

WHERE CAN I OBTAIN MEDICAL INFORMATION ON PFIZER INJECTABLE PRODUCTS?

Click here for Pfizer Medical Information or call 1-800-438-1985 to speak with a Pfizer Medical Information professional.

HOW DO I ACCESS RECALL INFORMATION?

View our News section, which includes the latest customer letters and updates regarding Pfizer Injectables products. 

HOW CAN I OBTAIN A CERTIFICATE OF ANALYSIS?

Contact Customer Service at 1-844-646-4398.

HOW CAN I OBTAIN A SAFETY DATA SHEET (SDS) FOR YOUR PRODUCTS?

If available, an SDS can be found on the product pages of our online catalog.